Question 1

Are you taking new clients?

Accepted Answer

Yes, I am taking new clients.

Question 2

Are online video counselling sessions as effective as in-person sessions?

Accepted Answer

Yes, counselling by videochat has been shown to be just as effective as in-person sessions for non-crisis situations.

Question 3

What are your fees and what forms of payment do you accept?

Accepted Answer

The fee for a  60 minute counselling session is $140, however I do offer a sliding scale to help make counselling affordable for people who are unable to afford the full fee.  Payment can be made by credit card or e-transfer .

Question 4

Are your services covered by my extended health benefits?

Accepted Answer

Counselling services may be fully or partly covered by many insurance plans.  If you have extended health benefits, check with your insurance provider to see what coverage is available for counselling provided by a Registered Professional Counsellor (a member of the Canadian Professional Counsellors Association).

Question 5

Do you provide counselling for other issues?

Accepted Answer

Yes, I also help people with other issues such as anxiety, depression, self-esteem, chronic stress, grief and loss, and relationship issues.  If you would like to find out if I can help you with your concerns, feel free to set up a free 20 minute phone conversation with me.  I’d be happy to talk with you about how I may be able to help.

Question 6

What is your cancellation policy?

Accepted Answer

Sessions must be cancelled more than 24 hours from the session start time, otherwise you will be charged the full fee for the session.

Question 7

Do you offer in-person sessions?

Accepted Answer

Not at this time.  I offer counselling sessions by online video or phone. This makes working with me quite convenient, as you can have your sessions from the privacy and comfort of your own home. It also saves time as you don't need to travel to and from appointments.

Question 8

How do I access the video counselling sessions?

Accepted Answer

Once you have booked an appointment you will be sent an email with easy to follow instructions.

Joanne Masiokas Counselling

Frequently Asked Questions